Health and safety

TRAVELLING SAFELY IN TRENTINO

Click here to know all update measures in real time adopted by our operators and suppliers of turist services to protect you and your parents.

Below, you can consult the rules we are committed to respect for the protection and safety of our guests:

General principles

(source: Italian Ministry of Health)

Scientific evidence shows that coronaviruses are inactivated by appropriate sanitization procedures that include the use of common hospital disinfectants such as sodium hypochlorite (0.1% -0.5%); ethanol (62-71%); or hydrogen peroxide (0.5%).
In accordance with WHO recommendations, a "thorough cleaning of environmental surfaces with water and detergent, followed by the application of disinfectants commonly used in hospitals (such as sodium hypochlorite)" is considered an effective sanitization procedure.
It is also recommended to sanitize the rooms with an ozone generator after guests' departure, according to the protocol developed by "Trentina Servizi e Consulenze SRLS".

Staff

The heads of each department are responsible for measuring the body temperature of their incoming colleagues.
Access is denied to all staff members whose body temperature exceeds 37.5°.
The employees whose body temperature exceeds 37.5° must return to their homes immediately, contact their doctor as soon as possible, and follow their instructions.
The staff changing rooms are sanitized every day by a "thorough cleaning of environmental surfaces with water and detergent, followed by the application of disinfectants commonly used in hospitals (such as sodium hypochlorite)".
Staff members who are in direct contact with food have to wear a face mask. They also have to frequently wash their hands with hand sanitizer.

Check-in

Reception

Breakfast

The catering premises are constantly ventilated.
The tables are placed at a minimum distance of 100cm from one another except for families and/or people sharing the same room.
In the premises dedicated to catering, there is a hand sanitizer dispenser that can be used both by guests and staff.
The dispensers and the juicers are disinfected several times during the service.
Guests can ask for disposable gloves.
Freshly prepared food is served by a staff member wearing gloves and a face mask or brought to the tables by waiters.
Glasses, dishes, and cutlery are washed in the dishwasher with special detergents. They are washed at a temperature that largely guarantees the deactivation of viruses.
The correct washing of the tablecloths is guaranteed by the professional laundry that the hotel uses.
To ensure maximum hygiene, we use disposable napkins.
The catering premises are sanitized at the end of each of the two shifts by a "thorough cleaning of the environmental surfaces with water and detergent, followed by the application of disinfectants commonly used in hospitals (such as sodium hypochlorite)".

Dinner

The catering premises are constantly ventilated.
The tables are placed at a minimum distance of 100cm from one another except for families and/or people sharing the same room.
In the premises dedicated to catering, there is a hand sanitizer dispenser that can be used both by guests and staff.
Guests can ask for disposable gloves.
Freshly prepared food is served by a staff member wearing gloves and a face mask or brought to the tables by waiters.
Glasses, dishes, and cutlery are washed in the dishwasher with special detergents. They are washed at a temperature that largely guarantees the deactivation of viruses.
The correct washing of the tablecloths is guaranteed by the professional laundry that the hotel uses.
To ensure maximum hygiene, we use disposable napkins.
The catering premises are sanitized at the end of each of the two shifts by a "thorough cleaning of the environmental surfaces with water and detergent, followed by the application of disinfectants commonly used in hospitals (such as sodium hypochlorite)".

External restaurant

The tables are placed at a minimum distance of 100 cm from one another, except for families and/or people sharing the same room.
The food is served at the tables directly by the waiters.
Glasses, dishes, and cutlery are washed in the dishwasher with special detergents. They are washed at a temperature that largely guarantees the deactivation of viruses.
To ensure maximum hygiene, we use disposable tablecloths and napkins.

Bar and ice cream parlour

The food is served only at the tables. Alternatively, you can request the takeaway service.
Drinks are served at the tables by the waiters. The waiters wear all the time gloves and a face mask.
The tables are placed at a minimum distance of 100 cm from one another, except for families and/or people sharing the same room.
Glasses, dishes, and cutlery are washed in the dishwasher with special detergents. They are washed at a temperature that largely guarantees the deactivation of viruses.

Shared areas and changing rooms

The floors are sanitized daily with chlorine-based detergents.
Handles, pushbuttons, and other surfaces are sanitized with alcohol-based cleaning detergents.
Any extraordinary sanitizing operation is recorded on a special register.
The maintenance intervention regarding the air conditioner filters - which are carried out every month - are recorded on a dedicated register.
Extraordinary sanitizing interventions regarding the cleaning of the air conditioner filters are recorded every month on a dedicated register.

Shared bathrooms

Shared bathrooms are sanitized by the staff several times a day with chlorine-based detergents.
On the outside of each shared bathroom, you can find a hand sanitizer dispenser.

Wellness areas

To guarantee your safety, access to the wellness areas is limited.
The floors are sanitized daily with chlorine-based detergents.
Handles, pushbuttons, and other surfaces are sanitized with alcohol-based detergents.
At the end of each day, the wellness areas are further sanitized following the protocol developed by "Trentina Servizi e Consulenze SRLS".

Rooms

The floors are sanitized daily with chlorine-based detergents.
Handles, pushbuttons, and other surfaces are sanitized with alcohol-based detergents.
Extraordinary sanitizing interventions regarding the cleaning of the air conditioner filters are recorded every month on a dedicated register.
After the departure of the guests, their rooms are further sanitized following the protocol developed by "Trentina Servizi e Consulenze SRLS".
The courtesy set offered to guests includes a pack of disposable disinfectant wipes.

Swimming pool

At the entrance of the pool you can find a hand sanitizer dispenser.
The pool is sanitized every day by a thorough cleaning of environmental surfaces with water and detergent, followed by the application of disinfectants commonly used in hospitals (such as sodium hypochlorite)".
The pH of the water is tested daily and the results are recorded on a dedicated register.
Loungers are sanitized several times a day using disinfectants.
The towels provided to the guests (upon request) can be used exclusively in the pool area.

BOOKING